Oracle Telecom
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Priority Assistance Service

Service specification designed to ensure that persons diagnosed with life-threatening medical conditions, who depend on a reliable home telephone service, are able to call for assistance when needed. The timeframes for connecting a service or repairing a fault for a priority assistance customer is 24 hours in urban and rural areas and 48 hours in remote areas. Telstra, AAPT and Primus offer priority assistance services.


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Oracle Telecom provides telephone services across Australia. Internet services feature dial up, broadband ADSL, SHDSL and SDSL at the following speeds – 256/64, 512/128, 512/512, 1500/256, 8000/384. Mobile Services include rate plans and handset options. Handset brand include Nokia, Sony Ericsson, Motorola, O2, Imate, and Blackberry. Fixed Line services include PSTN, ISDN, home and business lines.

Locations: Oracle Telecom services all parts of Australia including: Victoria, New South Wales, Queensland, South Australia, Western Australia, Tasmania, and the ACT. Cities and towns: Melbourne, Geelong, Warrnambool, Ballarat, Bendigo, Brisbane, Gold Coast Sydney, Newcastle, Wollongong, Wagga Wagga, Bathurst, Adelaide, Perth and Hobart.