The following are lead times for the connection and relocation of existing PSTN and ISDN lines with Oracle.
For pricing on connecting new lines onto Oracle’s Business Advantage product please click here
Lead Times
Lead times apply to all telecommunications services – please read carefully as these time frames are not negotiable.
Telstra - installation or relocation of lines are as follows:
| PSTN Lines Exchange Based Connection |
Minimum of 2 working days are required |
| PSTN Lines Onsite Appointment Required |
Minimum of 5 working days are required |
| ISDN 2 |
Minimum 10 working days and up to 25 |
| Exchange Based Diversion (EBD) |
2-3 working days lead time. These are critical to divert your calls to your new site once you make the move – Diverted calls are charged at the standard rate. |
Cancellation of Lines
(Request must be in writing) |
i. Stand alone PSTN lines – next working day
ii. If in an association with other lines (e.g. Line hunt) – 2 working days. |
Direct Network - installation or relocation of lines are as follows:
Business Advantage
(No Number Porting)
|
Minimum 10 working days and up to 25 |
Business Advantage
(Numbers to be ported) |
Minimum 25 working days and up to 45 |
| ISDN 10/20/30 |
Minimum 25 working days and up to 45 |
Exchange Based Diversion
(EBD) |
2-3 working days lead time. These are critical to divert your calls to your new site once you make the move – Diverted calls are charged at the standard rate. |
Cancellation of Lines
(Request must be in writing)
|
Minimum of 5 working days notice in writing |
Internet and Data Connections - installation or relocation of lines are as follows:
| ADSL |
5 Working Days |
| SHDSL |
Minimum 10 working days and up to 25 |
| ADSL Fast Churn |
Minimum 2 working days and up to 5 |
| Dial-Up |
Same day |
| Voip |
Same day |
* For all ADSL service orders a working PSTN phone line must be active on the premises to begin an ADSL order.
Telstra Network ~ New Connections/Relocations Charges
| Telephone Line |
A working telephone socket exists from a previous connection and a Telstra technician is not required to visit your business property or premises. More commonly used in residential situations. Due to the mission critical nature of business connections we do not recommend this connection unless you have a single socket on the wall that an identification test can be carried out on. Otherwise, additional work may need to be completed which can cause a delay of up to 5 days. |
$63.25 |
$63.25 |
| Telephone Line with Tech Visit |
A previous telephone service existed at your business premises but a Telstra technician is still required to visit your premises to reconnect existing suitable cabling at the Main Distribution Frame (MDF) or first socket where no Main Distribution Frame exists. An MDF would be used if you are in an office building or unit complex. Your phone lines would be connected via a main distribution frame. |
$133.95 |
$80.90 |
| New Telephone Line |
(a) New telephone line connection - a telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a dial tone); or
(b) Telephone line connection with a technician visit with cabling work - a previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to install and/or work on the cabling up to the main distribution frame or first socket where no main distribution frame exists. This would be more than likely the kind of connection you will need when moving into brand new premises.
|
$320.40 |
$192.05 |
Once you have connected a phone line you will need to subscribe to an Oracle Telecom phone plan which gives you access to local, national, calls to mobiles and international calls. Your monthly subscription charge includes the monthly line rental for your phone service.
Redirection Charges
Relocating to a different exchange
You are unable to keep your numbers if you are relocating to a different exchange although you are able to permanently divert your numbers to your new numbers so people are still able to keep in contact with you. There are 3 versions of diversions available, please see below.
To find out if you are in the same exchange, please call customer service on 1300 660 153.
| Redirection (Only) |
Number is disconnected and placed on an exchange based diversion. Callers will be automatically diverted to new number without any further costs to the caller. |
$26.75 |
$32.15
plus diversion fees |
$64.30
plus diversion fees |
$128.60
plus diversion fees |
| Redirection (Announcement Only) |
Number is disconnected but is still active at the exchange. When number is called callers will receive an announcement advising of new number without any further costs to the caller. Call will end after announcement has been played.
|
$26.75 |
$32.15 |
$64.30 |
$128.60 |
| Redirection (Announcement and Redirection combination) |
This is a combination of the above. Incoming callers will receive an announcement and diversion will take place after the announcement has completed. |
$26.75 |
$32.15
plus diversion fees |
$64.30
plus diversion fees |
$128.60 plus diversion fees |
|
3G HSDPA
